JCWIFI Support

Please call our office at 815-233-2138 or Toll-Free at 866-620-3725 from 8:30 am to 5:00 pm, Monday-Friday, or email us at

JCWIFI Wireless Internet Support

Support can be reached at 815-233-2138.

JCWIFI After Hours Support: JCWIFI offers after hours support on weeknights from 5:00 p.m. to 10:00 p.m. and weekends from 8:30 a.m. to 10:00 p.m.

The after hours number is closed on the following holidays: Easter Sunday, Thanksgiving Day and Christmas Day.

When calling the after hours number, if no one answers, be sure to leave a message with your full name, service address and phone number.

After 10:00 p.m. and prior to 8:30 a.m., you will be redirected to the office voicemail and these calls will be returned during normal business hours. On weekends, if not calling between 8:30 a.m. and 10:00 p.m., your message will not be received until the next business day. If you need assistance sooner, please call between 8:30 a.m. and 10:00 pm.

Email Setup Instructions

How to change Windows update settings on Windows 10

Download Our Walkthru Guide HERE

Problems with Netflix Video Quality?

Learn how to manage your Netflix video quality HERE

If you have granted a JCWIFI technician persistent access

If you have granted a JCWIFI technician persistent access please CLICK HERE

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